Welcome to The Shore
Information regarding WiFi, parking, and check-in/check-out times can be found below.
Guest Services
Phone/Text: 1-778-214-1536
Email: live@theshorekelowna.com
Hours: 8:00am-11:00pm
Office: Suite 218, 2nd floor
*Please note, there is a $150 cleaning fee for each stay added at the time the reservation is made.
WIFI
A complimentary Wi-Fi connection is available for guest use, in all rooms and common areas.
To activate the connection, please use the following login:
Network: The Shore
Password: welcome2020
Network 2: The Shore Private
Password: theshore2020
As this is a connected network, you may experience a slow down in internet speeds when travelling public areas and returning to your suite. Should this happen, please access the connection on your device and “Forget Network”. You can then rejoin The Shore network as a new connection once more, and it will ensure the device is connected to the strongest signal in relation to your suite.
Parking
$10.00/per day – Please do not pay at the designated meter.
Upon your arrival, please access parking via the second entry point on Richter Street, Or via Swordy through the front lot. Parking is permitted within any stall that is not marked as reserved within either parking lot as spots are not directly assigned.
Our lot is monitored and managed by Impark services and we will require the make and model, province/state of the vehicle along with the license plate for registration.
Check In/Check Out Time
Check In – Between 4:00pm & 6:00pm
Keyless entry will automatically expire at 11:30am on the day of departure. Should you require assistance or have experienced a key error, please call or text Guest Services at 778.214.1536.
Check Out – 11:00am
Physical key cards can be left on the kitchen counter prior to departure to be collected by the housekeeping team or dropped in the key box found on the table within the Residential Lobby.
Removal of garbage and recycling is greatly appreciated but not expected. Pre-loading of the dishwasher, while appreciated, is not a mandatory requirement.
Garbage & recycling drop-off is located on the main lobby floor. From the elevator turn right and walk straight to the locked door accessible with your Salto key labeled “Residential Refuse”. We ask that garbage and recycling are removed prior to departure if possible. Excessive refuse, outside of bin use, left in the suites will be subject to additional cleaning fees.
3rd Floor Outdoor Terrace
During your time at the Shore, please feel free to access our 3rd floor outdoor terrace and enjoy the stunning views of Okanagan Lake!
The terrace offers a central BBQ pit and precast fire pit for your enjoyment. Access to this space is available until 11:00pm daily and the fire can be activated by contacting Guest Services at 778.214.1536 within service hours above.
If you are planning to utilize the fire pit after hours, please arrange in advance with Guest Services so that additional support can be arranged to turn on the system.
The BBQ access remains open throughout the day, with the gas tree located at the back of the BBQ area. Should the gas not be on when you arrive at the BBQ area, please feel free to open the valve for use. We ask that tools and covers are replaced upon completion of your use to ensure the BBQ area remains approachable and ready for the next guests to utilize.
Housekeeping
The Shore offers vacation apartment rentals, daily housekeeping is not provided.
Should you wish to arrange a cleaning service during your stay, the Guest Services Team can assist in coordinating a 3rd party cleaning service at an additional cost. These costs are subject to the suite category, and services range from a linen change/refresh to a full suite clean.
Please contact Guest Services during office hours, should you require a top-up of amenities or replacement items due to breakage.
Amenities Include:
• Irons/Ironing Boards
• Blow Dryers
• Shampoo, conditioner, body wash, lotion, body soap
• Dish Soap
• Laundry Detergent
• Toilet Paper
Dining
KB&Co
778.478.4011
Local. Organic. Plant Based.
Kb&co is a fast-casual plant-based café that nourishes the body and soul with delicious food that you can feel good about.
Diner Deluxe
236.420.5537
Made-from-scratch comfort food for breakfast, brunch & lunch.
Diner Deluxe supports local producers and uses local, ethical, sustainable and seasonal ingredients when possible.
Shore Line Brewing Co.
778.940.6802
Sharing their passion for great beer, fantastic food and close community. “Live simply, be extraordinary and enjoy the view.”
Marble Slab Creamery
778.484.0244
The Marble Slab experience starts with all products being made fresh in-store with Real Canadian Dairy. Marble Slab offers more than 50 flavours of ice cream and 30 mixins that add that extra something special to your treat!
Pizza Hut
250.868.0111
Try Pizza Hut’s signature Pan crust on any of their well-loved recipes or be your own master and create your own pizza. Their recipe has no preservatives, artificial flavours or colours and is hand made from 100% Canadian wheat.
T-One
778.940.6675
Enjoy delectable Asian Fusion Cuisine including a selection of ramen, udon and rice bowls.
South St. Burger
250.762.3550
Custom burger creations are waiting for you, offering burgers as unique as you are!
Hugo’s Mexican Kitchen
778.940.5558
Authentic, house-crafted eats & cocktails bringing you a taste of Mexico.
Bike Storage
Complimentary, secure bike storage is available for all Shore guests.
The storage room is located on the main level and is accessible with your Salto key.
Directions:
While facing the back entrance to The Shore, you will find a “Service Corridor” access point, 20 steps to your left of the main entrance.
The key card reader is mounted to the wall, and the residential Bike Room is straight ahead and requires a second key access point.
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