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Welcome to The Shore

Information regarding WiFi, parking, and check-in/check-out times can be found below.
a view of The Shore Kelowna from behind to show what to expect for parking
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Welcome to The Shore

Information regarding WiFi, parking, and check-in/check-out times can be found below.
a view of The Shore Kelowna from behind to show what to expect for parking See More

Guest Services

Phone/Text: 1-778-214-1536
Email: live@theshorekelowna.com
Hours: 8:00am-11:00pm
Office: Suite 218, 2nd floor

Contact Guest Services

*Please note, there is a $150 cleaning fee for each stay added at the time the reservation is made.


A complimentary Wi-Fi connection is available for guest use, in all rooms and common areas.
To activate the connection, please use the following login:

Network: The Shore
Password: welcome2020

Network 2: The Shore Private
Password: theshore2020

As this is a connected network, you may experience a slow down in internet speeds when travelling public areas and returning to your suite. Should this happen, please access the connection on your device and “Forget Network”. You can then rejoin The Shore network as a new connection once more, and it will ensure the device is connected to the strongest signal in relation to your suite.


$10.00/per day – Please do not pay at the designated meter.

Upon your arrival, please access parking via the second entry point on Richter Street, Or via Swordy through the front lot. Parking is permitted within any stall that is not marked as reserved within either parking lot as spots are not directly assigned.

Our lot is monitored and managed by Impark services and we will require the make and model, province/state of the vehicle along with the license plate for registration.

Building Map (PDF)

House Rules

Please keep noise to a minimum as of 11:00pm to protect everyone’s right to quiet enjoyment.
Property Manager reserves the right to access and inspect the suite each day if required.

Security Deposit – if you damage the home or its contents, you will be charged the full cost of repair and replacement required to return the unit to its original operating state.

This is an apartment building and not a traditional hotel. Please keep it clean before you leave and be mindful of other tenants and our neighbours.

Large group events or parties are not tolerated and will result in additional cleaning charges and compensation costs for negatively impacting surrounding guests’ experiences. Should excessive noise continue to disrupt our neighbouring properties, guests will be evicted without a refund for any remaining nights.

Check In/Check Out Time

Check In – Between 4:00pm & 6:00pm

Keyless entry will automatically expire at 11:30am on the day of departure. Should you require assistance or have experienced a key error, please call or text Guest Services at 778.214.1536.


Check Out – 11:00am

Physical key cards can be left on the kitchen counter prior to departure to be collected by the housekeeping team or dropped in the key box found on the table within the Residential Lobby.

Removal of garbage and recycling is greatly appreciated but not expected. Pre-loading of the dishwasher, while appreciated, is not a mandatory requirement.

Garbage & recycling drop-off is located on the main lobby floor. From the elevator turn right and walk straight to the locked door accessible with your Salto key labeled “Residential Refuse”. We ask that garbage and recycling are removed prior to departure if possible. Excessive refuse, outside of bin use, left in the suites will be subject to additional cleaning fees.

3rd Floor Outdoor Terrace

During your time at the Shore, please feel free to access our 3rd floor outdoor terrace and enjoy the stunning views of Okanagan Lake!

The terrace offers a central BBQ pit and precast fire pit for your enjoyment. Access to this space is available until 11:00pm daily and the fire can be activated by contacting Guest Services at 778.214.1536 within service hours above.

If you are planning to utilize the fire pit after hours, please arrange in advance with Guest Services so that additional support can be arranged to turn on the system.

The BBQ access remains open throughout the day, with the gas tree located at the back of the BBQ area. Should the gas not be on when you arrive at the BBQ area, please feel free to open the valve for use. We ask that tools and covers are replaced upon completion of your use to ensure the BBQ area remains approachable and ready for the next guests to utilize.

a top-down view of The Shores outdoor terrace and fireplace


The Shore offers vacation apartment rentals, daily housekeeping is not provided.

Should you wish to arrange a cleaning service during your stay, the Guest Services Team can assist in coordinating a 3rd party cleaning service at an additional cost. These costs are subject to the suite category, and services range from a linen change/refresh to a full suite clean.

Please contact Guest Services during office hours, should you require a top-up of amenities or replacement items due to breakage.


Amenities Include:

• Irons/Ironing Boards
• Blow Dryers
• Shampoo, conditioner, body wash, lotion, body soap
• Dish Soap
• Laundry Detergent
• Toilet Paper

kb and co conscious eats restaurant logo


KB&Co is a fast-casual plant-based café with delicious, nourishing food that you can feel good about.

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Diner Deluxe breakfast lunch and dinner restaurant logo

Diner Deluxe

Made-from-scratch comfort food for breakfast, brunch & lunch.

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Shoreline Brewing logo

Shore Line Brewing Co.

Sharing their passion for great beer, fantastic food and close community.

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Marble Slab creamery logo

Marble Slab Creamery

Marble Slab offers more than 50 flavours of ice cream and 30 mixins that add that extra something special to your treat!

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Pizza Hut logo in red circle

Pizza Hut

Try Pizza Hut’s signature Pan crust on any of their well-loved recipes or be your own master and create your own pizza.

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T-One Asian fusion restaurant logo


Enjoy delectable Asian Fusion Cuisine including a selection of ramen, udon and rice bowls.

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South St. Burger

Custom burger creations are waiting for you, offering burgers as unique as you are!

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Hugos Mexican Kitchen logo in black narrow text

Hugo’s Mexican Kitchen

Authentic, house-crafted eats & cocktails bringing you a taste of Mexico.

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Bike Storage

Complimentary, secure bike storage is available for all Shore guests.

The storage room is located on the main level and is accessible with your Salto key.



While facing the back entrance to The Shore, you will find a “Service Corridor” access point, 20 steps to your left of the main entrance.

The key card reader is mounted to the wall, and the residential Bike Room is straight ahead and requires a second key access point.


Download Salto’s
JustIN Mobile App

Apple | Android

Download Salto’s
JustIN Mobile App

Apple | Android